Refund Policy

Fees paid for counselling session booked with Easy Blue are refundable if the booking is cancelled by customer up to 18 hours prior of scheduled start time of counselling session. Customer can also reschedule the counselling session up to 18 hours prior to the scheduled start time of counselling session.

If the customer fails to cancel as per above clauses and doesn’t attend the counselling session at the scheduled time, then the customer shall not be eligible for refund of fees or rescheduling. Refund shall be made through the mode in which the payment was made by the customer to the Counselling Centre and will be subject to the payment service providers terms and conditions.

Essential Packages Refunds

If you are unhappy with the services, no partial or any refund will be given in this scenario. Only possibility which exists in this scenario is that we will consider to change your assigned therapist after carefully considering all the valid points and reasons. In this scenario, your therapy will resume from that point only and no previously used minutes will be given to you. You will only get your left over minutes for the session.

Suppose , you have completed your package minutes and not happy with the services, No refund will be given in this scenario. You need to re-opt for the packages and we will consider to change your previous therapist and will provide you the new therapist. But You will have to re-pay for the new package.

It is Your responsibility to complete your sessions within the validity time period, you must contact your therapist to fix your next session. If therapist is not helping you to fix the session, please send us the email to notify us about the same.